Shipping Policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note, potential delays due to a high volume of orders or postal service problems are outside of your control.

Domestic Shipping Rates and Estimates

For simple flat rate shipping: We offer free shipping for orders over $50 within the United States.

Shipping Option	Condition	Shipping speed	Price
Economy	$50.00 and up	5 to 8 business days	Free
Economy	0lb–5lb	5 to 8 business days	$4.90
Economy	5lb–70lb	5 to 8 business days	$19.90
Standard	0lb–1lb	3 to 4 business days	$6.90
Standard	1lb–5lb	3 to 4 business days	$9.90

We offer international shipping 

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kwen Designs is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact me at kwendesignstore@gmail.com with your name and order number, and I will look into it for you.

 

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their